I have to admit, I don’t think I’m likely to sew with anything other than a Janome. It’s a bold statement to make, and never say never right? Well I’m pretty much saying never, and I have good reason. Let me explain.
This is my sewing machine, a JL250. Well, that’s not a Janome, some may say, it’s a John Lewis machine. And yep, it is branded as such but underneath it’s a Janome. It’s in disguise!
Recently I had a query about my machine and Janome were extremely helpful and all was sorted with a phone call. They were friendly and courteous and called me back when they said they would. Little things that make a huge difference when it comes to customer service.
And this is my newest acquisition – my 9200D overlocker. Made by Janome.
It’s a preloved overlocker and it came to me with out the manual. Kinda essential when it’s your first ever overlocker and you’re not at all sure what you’re doing, or what all those knobs do. Or how to thread it!
Anyway, searching online I couldn’t find a manual to download and the only ones I did find were in online retailers who were asking £10 and postage! Eurgh. So I gave Janome a call and explained that I was looking for a manual and could they tell me where I could find one or get one from. By this point I was resigned to the fact I was going to have to pay for one. I was put through to parts where a very kind lady said she’d put one in the post for me. Simple as that. Isn’t that wonderful?
And in Wednesday morning’s post arrived the manual, and with its help I threaded up the machine (really not hard at all) adjusted a few knobs and dials and she’s working beautifully!
The other reason I’m loyal to my Janome machines is because they are work horses. They have that reputation and they haven’t refused anything I’ve thrown at them so far – and with bag making there can be a LOT of layers! I can also get replacement bits (not that I’ve needed to) easily and accessories are also very easy to find and are reasonably priced too. I can get both machines serviced locally, quickly and for a reasonable price. As yet I haven’t found anything not to love!